تأثیر هوش هیجانی بر توانایی فرد برای دریافت بازخورد عملکرد

THE INFLUENCE OF EMOTIONAL INTELLIGENCE ON THE INDIVIDUAL´S ABILITY TO RECEIVE PERFORMANCE FEEDBACK

عنوان:

تأثیر هوش هیجانی بر توانایی فرد برای دریافت بازخورد عملکرد

The purpose of this study is to explore the perceived influence of two emotional
intelligence competencies, self-awareness and self-management, on the individual’s
ability to receive performance feedback in large organizations. This study aims to
develop an understanding of the main intrapersonal and interpersonal processes that may
influence the individual’s ability to receive performance feedback. It is inspired by the
researcher’s belief that individuals can better influence the course of their performance
feedback if they are equipped with key emotional intelligence competencies for their
performance management processes. Additional research is needed to explore and
understand the emotional intelligence competencies that may allow employees to receive
and learn from performance feedback. This qualitative study explores the preconceptions
and perceptions of one group of upper-middle managers regarding their formal
conversations and experiences with performance feedback and the potential influence of
the mentioned emotional intelligence competencies to improve their ability to receive
feedback.

Keywords: corporate culture, talent management, performance management, performance feedback, emotional intelligence.

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